Having the right documentation strengthens your claim and speeds up the process. Here's what you need.
1. Booking Confirmation
The email you received when you booked your flight. This proves you had a valid ticket and shows your booking reference number.
2. Boarding Pass
Your boarding pass (paper or digital) confirms you checked in for the flight. Keep both outbound and return if applicable.
3. Delay/Cancellation Confirmation
Any written communication from the airline about the disruption. This could be:
- Email notifications
- SMS messages
- Written notice at the airport
- Screenshots from flight information displays
4. Expense Receipts
If you incurred additional costs due to the delay (meals, transport, hotel), keep all receipts. These can be claimed in addition to standard compensation.
5. Flight Tracking Data
Screenshots from flight tracking websites (FlightAware, FlightRadar24) showing actual departure and arrival times can be valuable evidence.
💡 Pro Tip
Take photos of airport departure boards and any announcements. This creates a timestamp of the situation.