Airlines reject many valid claims hoping passengers will give up. Here are the most common rejection tactics and how to respond.
1. "Extraordinary Circumstances"
The most common excuse. Airlines claim the disruption was beyond their control.
How to respond: Ask for specific details. Technical problems, crew issues, and operational problems are NOT extraordinary circumstances. See our detailed guide.
2. "Weather Conditions"
Airlines sometimes blame weather even when conditions were fine.
How to respond: Check historical weather data for your airports. Request the airline's specific weather report for your flight.
3. "You Didn't Check In On Time"
Airlines may claim you missed check-in deadlines.
How to respond: Provide evidence of timely check-in (boarding pass, online check-in confirmation).
4. "The Delay Was Under 3 Hours"
Airlines may misreport arrival times.
How to respond: The clock stops when aircraft doors open at the gate, not when wheels touch down. Use flight tracking data.
5. No Response At All
Some airlines simply ignore claims.
How to respond: Send a follow-up after 4-6 weeks. Then escalate to national enforcement bodies.
⚠️ Don't Give Up!
Many initial rejections are overturned when passengers persist. Airlines count on you giving up. Don't!