If airlines ignore or reject your valid claim, small claims court is a powerful option. Here's when and how to use it.
When to Consider Court
Take your claim to court when:
- The airline has rejected your claim without valid reason
- They've ignored multiple attempts at contact
- ADR (Alternative Dispute Resolution) has failed
- National enforcement bodies haven't helped
Before Going to Court
Make sure you've tried these steps first:
- Send at least 2 formal claim letters
- Contact the airline's customer relations department
- Complain to national aviation authorities (UK CAA, etc.)
- Try ADR schemes if available
Small Claims Court in the UK
The UK Money Claims Online service makes it easy:
- Cost: £35-£120 depending on claim amount
- No lawyer needed: Designed for individuals
- Online process: Most done via moneyclaims.service.gov.uk
- High success rate: Airlines often settle once court papers are filed
What You'll Need
- All correspondence with the airline
- Booking confirmation and boarding passes
- Evidence of the delay/cancellation
- Copy of your claim letters
- Reference to EU261/UK261 regulations
💡 Good News
Many airlines settle as soon as they receive court papers. They know the law is on your side and would rather pay than face court costs.